Retail Sales Agent

Full Job Description

Kuwait-Al Asimah-Kuwait City | Full-time | Permanent | Standard

COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY

DHL Express has an opening for a Retail Sales Agent in Kuwait. You will support the business by professionally and efficiently dealing with customers thus ensuring all customers’ needs are met to the best of our ability. Join us and help us achieve our mission of having the best day every day.

In this Retail Sales Agent position, you will be responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and deliveries of shipments are processed as per network standards, and providing a competent, courteous, efficient, and proactive point of contact for customers. The Retail Sales Agent is also responsible to help achieve revenue targets by effectively promoting and selling DHL’s products and value-added services.

Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow up on all customer inquiries and direct customers to the correct DHL department where further information is required
Maintain proactive work processes to ensure teamwork, shuttle procedures, and overall base performance is achieved
Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action
Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer
Promote and sell DHL’s value-added services such as Insurance, Import Express, and TDD and participate actively in the Sales Lead program to contribute to the country’s revenue
Highlight opportunities and suggest solutions to improve DHL’s procedures, technology, and service so that DHL can provide continuously universally high level of service to all customers
Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit
Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention from team leaders
Ensure all shipments are manifested by end of each shift
Keep a record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day.

Knowledge, Qualification, and Experience:

Excellent verbal communication skills and interpersonal style
Excellent personal presentation, grooming, and hygiene
Excellent organizational skills, including the ability to prioritize workload
Ability to effectively contribute as a member of a busy team
Proven ability to work under pressure in a fast-paced, time-sensitive environment
Demonstrated ability to use initiative/judgment to solve job-related issues
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Good oral and written communication skills – English & Arabic preferable
Adheres to policies and procedures
Possesses good relationship-building and interpersonal skills
A minimum of grade 10 schooling or equivalent

Posting Legal Entity DHL International Transportation Co WLL

To apply for this job please visit careers.dhl.com.